Reference

Terms and Conditions That Apply to Your 99kg Account

Every account on 99kg operates under these terms. They set out what you can expect from us and what we ask of you — covering deposits via bKash, Nagad, or Rocket, how your account is managed, and the conditions that apply in your region.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and verification conditionsRegional access and local lawAccount suspension and closure

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What These Terms Cover and How They Apply

99kg Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the full agreement between you and 99kg for every action you take on the platform — opening an account, making a deposit, placing a wager, or requesting a withdrawal. When you fund your account using bKash, Nagad, or Rocket, the transaction is processed

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under these terms alongside the payment provider's own conditions. You accept these terms at the point of account creation, and they remain in effect for the lifetime of your account. We may update them at any time; continued use of your account after a published change
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means you accept the revised version. If any section of these terms conflicts with local law in Bangladesh or in your eligible region, local law takes precedence. We do not guarantee access in all regions — eligibility depends entirely on the law where you are located.
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Keep a copy of these terms for your records. If you disagree with any part, the right course is to stop using your account and contact our support team to arrange closure. We are not responsible for access restrictions imposed by network providers, device settings, or
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regional internet rules outside our control.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about what these terms mean for your account are handled directly by our support team. Whether you want to clarify a withdrawal condition, dispute a transaction processed via Nagad or Rocket, or ask about eligibility in your region, we have three contact paths available. Start with live chat for the fastest response — it connects you to an agent who can pull up your account details on the spot.

Team online

Live Chat

Open the chat widget from any page on the site. An agent can access your account, check your bKash or Nagad transaction history, and walk through the relevant term with you directly.

Email Support

Send a detailed query to our support address for written clarification. Useful when you need a documented response about a specific clause — include your account ID and the term you are asking about.

Account Help Centre

Log into your account and open the Help section for self-serve answers on common terms questions — covering payment limits, Rocket withdrawal steps, and account verification requirements.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These terms are not just rules we set — they also define the obligations we hold toward you. Your account data is stored securely and is not shared with third parties outside of what is required to process payments through bKash, Nagad, or Rocket. You have the right to request a copy of your account activity at any time through live chat or email. If you believe a term has been applied incorrectly to your account, you can raise a formal dispute via email and we will review it within a reasonable period.

Account Security

Your account is protected by OTP-based login verification. Any change to your linked mobile wallet — bKash, Nagad, or Rocket — requires identity re-confirmation before the update takes effect.

Data Handling

We hold only the data needed to operate your account and process payments. Transaction records for bKash, Nagad, and Rocket deposits are retained as required by our operational policy.

Your Right to Request Changes

You can ask us to correct inaccurate account details at any point. Contact support with your account ID and the correction needed — we verify identity before making any changes.

Account Closure Terms

You may close your account at any time by contacting support. Any pending withdrawal to your Nagad or Rocket wallet will be processed through normal verification steps before closure is finalised.

Common Questions About These Terms and Conditions

These are the questions we hear most often when someone reads through the terms for the first time. If your question is not here, live chat is the direct route to a specific answer for your account situation.

Access and eligibility depend on your local law and the region you are in. We serve eligible regions only — if local law restricts online gaming where you are located, these terms do not override that.

If your account is suspended, any balance linked to a bKash deposit is held pending a review. Our support team will contact you with the outcome and the steps to resolve it or recover accessible funds.

No. Under these terms, your payment wallet must match the name on your 99kg account. Using a Nagad or Rocket wallet registered to another person is a breach of account rules and may lead to suspension.

We publish updates to this page with a revised date at the top. Continued use of your account after a change is posted means you accept the updated terms. We recommend checking this page periodically.

Yes. Email our support team with your account ID and a clear description of the decision you want reviewed. We assess disputes on the merits of the account record and the relevant clause.

The same terms apply to all withdrawal methods. Rocket withdrawals follow the standard verification step — identity confirmation and wallet name match — before the transfer is released to your registered wallet.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Apply to Your 99kg Account

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security, Data and Your Rights Under These Terms

Common Questions About These Terms and Conditions

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens to my bKash deposit if my account is suspended under these terms?

03 Can I use a Nagad or Rocket wallet registered in someone else's name?

04 How will I know if these terms have been updated?

05 Can I dispute a decision made under these terms?

06 Are there separate terms that apply to Rocket withdrawals specifically?

Terms & Conditions

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