Reference

Your 99kg Mobile Questions, Answered Directly

Everything you need to know about using 99kg on your phone — from opening your account on Android or iOS, to funding it with bKash, Nagad, or Rocket, to finding your way around the mobile lobby.

Android & iOS AccessbKash, Nagad, RocketMobile LobbyAccount on the GoLive Chat Support
Explore the Lobby Read FAQ
99kg Your 99kg Mobile Questions, Answered Directly
MOBILE SUPPORT PATHS

How to Get Help While Playing on Mobile

Team online

Live Chat on Mobile

Tap the chat icon in the mobile lobby footer to reach our support team directly. The chat window works on all screen sizes and stays open while you browse your account or game history.

Account & Wallet Help

If your bKash, Nagad, or Rocket deposit is not showing in your balance, share the transaction reference in chat. Our team checks the payment rail and confirms the credit without asking you to call anyone.

Login & OTP Issues

Missed your one-time password or locked out of your account on mobile? Contact support with your registered mobile number and we will walk you through the verification step to restore access.

HOW WE RUN THIS

What Keeps the Mobile Platform Reliable

Browser-First Delivery

The mobile lobby is served over an SSL-encrypted connection, so your session data and account credentials stay protected whether you are on Wi-Fi or mobile data anywhere in Bangladesh.

Live Game Stream Quality

Evolution live tables are streamed at adaptive bitrates, meaning the video quality adjusts to your connection speed automatically — no manual setting needed when you switch from Wi-Fi to mobile data.

Payment Confirmation Trail

Every bKash, Nagad, and Rocket transaction generates a reference ID. We log that ID on our end too, so disputes about a mobile deposit are resolved by matching references — no guesswork on either side.

Game Fairness Transparency

Games from Pragmatic Play and PG Soft display RTP information where the provider exposes it inside the game rules panel. We do not alter those figures or hide them behind extra clicks on mobile.

99kg How the 99kg Mobile Experience Actually Works

How the 99kg Mobile Experience Actually Works

The 99kg mobile lobby runs directly in your phone browser — no separate app download is required, though an installable shortcut is available from the site menu on both Android and iOS. Once you open the lobby on your phone, you'll find slots from Pragmatic Play and PG Soft, live tables streamed by Evolution, crash games including Aviator, and our sports section

covering cricket markets like BPL and international fixtures. Funding your account from mobile takes you straight to the bKash, Nagad, or Rocket payment screen — whichever wallet you prefer — and the balance appears in your account before you close the payment app.

Quick Glossary for Mobile Account Use

What is a mobile lobby?

The mobile lobby is the browser-based version of the platform you access on your phone. It shows the same games and account tools as desktop, resized for a smaller touchscreen.

What does OTP mean on 99kg mobile?

OTP stands for one-time password — a short code sent to your registered mobile number to verify your identity when you log in or confirm a sensitive account action.

What is a transaction reference ID?

A transaction reference ID is the unique code your bKash, Nagad, or Rocket app shows after a payment. It is used to trace and confirm a deposit if the balance does not update automatically.

What does adaptive bitrate mean for live games?

Adaptive bitrate means the live video stream from Evolution automatically reduces or raises quality based on your mobile data speed, keeping the game running without manual adjustments.

What is KYC on the mobile platform?

KYC stands for Know Your Customer — the document verification step where you confirm your identity before a withdrawal is processed, usually completed once through your account settings page.

What is a mobile shortcut or PWA?

A mobile shortcut lets you add the 99kg lobby to your home screen like an app. It launches directly without opening a browser tab and retains your login session between visits.

Common Questions About 99kg on Mobile

No separate download is required. Open the 99kg site in your phone browser and the mobile lobby loads immediately. You can also add a home-screen shortcut from the site menu for quicker access on Android or iOS.

Go to the deposit section in your mobile account, select bKash, and the screen shows the account number to send to. Open your bKash app, complete the send-money flow, enter your PIN, and the balance updates in your 99kg account once the payment clears.

Yes. The deposit screen lists bKash, Nagad, and Rocket as separate options. The steps are the same for each — pick the wallet you use, follow the in-app send flow, and share the transaction reference if support ever needs it.

Most deposits clear quickly, but occasionally a wallet transaction takes a few extra minutes. Check your bKash, Nagad, or Rocket app for the reference ID, then open the live chat in the mobile lobby footer and share that ID so our team can trace the payment directly.

The full catalogue is available on mobile — slots from Pragmatic Play and PG Soft including Bengal Gold Reels and Barind Star Slots, Evolution live tables, Aviator crash game, and sports markets covering BPL and international cricket. The layout adapts to portrait or landscape on your screen.

First check that your mobile number and password are correct. If the OTP does not arrive within a minute, tap resend. Still locked out? Open live chat with your registered number and our support team will take you through the account recovery and verification steps.
Reference

FAQ Mobile Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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