Reference

What You Should Know Before You Play

Access to 99kg and eligibility to hold an account depends entirely on the laws that apply where you are — we do not override local regulation.

Jurisdiction-dependent accessAccount eligibility rulesUser rights explainedDispute resolution pathbKash, Nagad, Rocket wallet terms
99kg What You Should Know Before You Play
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Rights

Your account data — including wallet identifiers linked to bKash, Nagad, or Rocket — is handled under our data retention policy. We keep transaction records for the period required by our operational obligations, and no longer. You can request a copy of the data we hold on your account at any time through the email channel.

Data Retention

We retain account and transaction data only as long as operationally and legally required. Wallet data for bKash, Nagad and Rocket is stored securely and not shared with third parties outside payment processing.

Cookie Handling

Cookies are used to keep your session active and to remember account preferences. You can manage cookie settings from your browser; blocking them may affect how the lobby loads on mobile.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately and we will lock the account pending your identity confirmation.

Data Access Requests

To request a copy of your data, update personal details, or ask for account deletion, email us from the address registered to your account. We confirm receipt and act within our stated review window.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about eligibility, account rights, data handling, or a dispute over a transaction — whether that transaction was through bKash, Nagad, or Rocket — you can reach us through the channels below. We aim to respond to formal legal queries within a reasonable timeframe. For urgent account access issues, live chat is the quickest path.

Live Chat Open the chat widget from any page in your account area. Use this for urgent legal account questions, access disputes, or wallet transaction clarifications.
Email Support Send formal legal requests, data access queries, or account-closure instructions by email. We respond to written requests with a formal reply.
Account Help Desk For bKash, Nagad, or Rocket payment disputes connected to a legal claim, raise a ticket through the account help desk with your transaction reference.

Common Legal Questions Answered

These are the questions we see most often from people checking their rights before they open an account or after a transaction dispute. If your question is not here, use the live chat or email channel to get a direct answer.

No. Access and eligibility depend entirely on the laws of your location. We recommend checking local regulations before opening an account or depositing through bKash, Nagad or Rocket.

If a regulatory change affects eligibility in your area, your account may be restricted or closed. Any balance in your account wallet would be returnable through the original payment method used.

Email us from your registered address and ask for a data subject access request. We confirm receipt and process the request within our operational review window — no charge applies.

Raise a ticket through the account help desk with your bKash or Nagad transaction reference and the amount. We match it against our payment records and respond with a formal outcome in writing.

Yes. Submit a closure request by email or live chat. Before closure, any balance in your account can be withdrawn to the same bKash, Nagad, or Rocket wallet used to deposit.

We post updates directly on this page. Continuing to use the platform after a change is posted counts as acceptance. If you disagree with new terms, close your account before the change takes effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.