Reference

How 99kg Handles Your Personal Information

When you open an account with us, deposit via bKash, Nagad or Rocket, or contact our support team, we collect certain personal data to make that service work.

Account data explainedbKash, Nagad, Rocket payment dataCookie and device dataYour access and deletion rightsContact path for data requests
99kg How 99kg Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to see what data we hold, correct something that is wrong, or ask us to remove your account records, our support team handles those requests directly. You can reach us through live chat on the site, by email, or through the in-account help centre. For payment-related data queries — for example, if you want to confirm what wallet reference numbers we stored after a bKash or Nagad transaction — include your registered phone number and account username so we can locate your records without delay.

Live Chat Start a chat session from any page on the site. Our team will log your request and respond with confirmation of your data inquiry within the same session where possible.
Email Support Send your data access or deletion request by email. Include your registered phone number and the wallet type you use — bKash, Nagad or Rocket — so we can locate your records efficiently.
In-Account Help Centre Log into your account, open the help section and submit a privacy request ticket. This creates a written record of your request and gives you a reference number to track progress.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption at the point your data moves between your device and our servers — this covers account login, payment confirmation and any form you submit. Account sessions on Android and iOS use token-based authentication, so your credentials are not stored in plain text on your device. Cookies on our platform are used for session continuity and to remember your preferred language and last-used payment method, not for advertising profiles. You can clear or block cookies through your browser settings; doing so may affect session behaviour but will not delete your account data.

Encryption in Transit

All data you send us — including bKash and Nagad payment confirmations — travels over encrypted connections. We do not receive or store your wallet PIN or full account credentials from any local payment provider.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your deposit method. We do not place advertising cookies. You can manage cookie preferences through your browser at any time.

Data Retention Policy

Active account data is retained while your account is open. If you request account closure, we retain records only as long as required under applicable rules for your eligible region, then delete or anonymise them.

Access and Correction Rights

You can request a copy of the personal data we hold about you, ask us to correct inaccurate records, or ask for deletion. Rights and timelines depend on your local law and the eligible region from which you access the platform.

Your Privacy Policy Questions

Below are the questions we get asked most often about how 99kg handles personal data, what rights you have, and how to act on those rights. If your question is not covered here, the support paths listed above are the quickest route to a direct answer.

We collect your name, email address, phone number and the wallet identifier linked to your bKash, Nagad or Rocket account. We also record your device type and IP address for account security purposes.

No. When you pay through bKash, Nagad or Rocket, the transaction is processed on the wallet provider's side. We only receive a confirmation status and reference number — never your PIN or full wallet balance.

We keep your account data for as long as your account remains active. After a closure request, retention periods follow applicable rules for your eligible region. Technical session logs are cleared on a rolling basis.

Yes. Submit a data access request through live chat, email or the in-account help centre. Include your registered phone number so we can locate your records. Your rights depend on your local law and eligible region.

Send a deletion request via email or the in-account help centre. We will confirm receipt, verify your identity against the account record, then process the request in line with the rules for your eligible region.

We use session cookies for login continuity and functional cookies to remember your last deposit method. We do not use advertising cookies. You can block or clear cookies in your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.