Withdrawing Funds Back to Your Wallet
Withdrawals follow the same wallet logic as deposits. We send your payout to the bKash, Nagad or Rocket number linked to your 99kg account — not to a third-party number. Before you request a withdrawal, make sure your account number matches the wallet you registered with; a mismatch pauses the payout while our team reviews it. Once the withdrawal request is submitted
and your account is verified, the process moves through our payment queue and lands in your wallet. We do not state fixed processing windows because wallet network speeds vary, but we keep the queue moving without holding requests unnecessarily.
- Go to the withdrawal section — From the cashier, choose Withdraw. Your linked wallet — bKash, Nagad or Rocket — appears as the default payout method.
- Enter the withdrawal amount — Type the amount you want to withdraw. The cashier will show if the amount is within the allowed range for your account tier.
- Confirm your wallet number — Check that the wallet number shown matches your registered number exactly. If it needs updating, contact account support before submitting.
- Submit and wait for wallet confirmation — Submit the request. We process it through our payment queue and your wallet app will notify you once the funds arrive.